Find quick answers to your questions below...
Order Status
What happens after I place my order?
When will my order ship?
Has my order shipped?
How do I track my order?
My order never arrived.
Can you rush my order?
I received the wrong product.
How do I change quantities or cancel an item in my order?
Product Questions
Can I order a sample of one of your products?
Can you create me a custom label for your products?
Can you provide different dried flowers other than what is shown on your website?
Do you offer quantity discounts?
How close are the screen colours to the actual personalised graphics?
How will my confetti packs arrive?
I have my own confetti. Can I order just the packaging/bag and no confetti?
When should I order my confetti ?
Will you send me an artwork proof before processing my order?
Shipping and Returns
How much is my shipping?
Do you ship to my country?
Can I pick up my order?
What is your return policy?
Contact Us
How do I contact you?
What are my payment choices?
Extra Information
Privacy Policy
Pricing and Billing
Do I have to pay GST?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I find my product?
How do I navigate the site?
How do I use a coupon?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.